Overview

We are committed to providing our customers with high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Refunds are available for items returned within 14 days of receipt.
• To qualify, items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (e.g., receipt or order number) is required to process a refund.

Non-Refundable Items

• Items marked as "Final Sale."
• Customized or personalized products.
• Gift cards and vouchers.

How to Request a Refund

1. Contact our customer support team at contact@5starexpresslogistics.com or call us at +234 (814) 444 9908.
2. Provide your order details and the reason for the refund request.
3. Our team will review your request and provide instructions for returning the item (if applicable).

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will be applied to your original payment method within 5-7 business days. Please note that bank processing times may vary.

Shipping Costs

Shipping costs are non-refundable unless the return is due to a defect or error on our part. If a refund is issued, the cost of return shipping may be deducted from your refund amount unless otherwise specified.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at contact@5starexpresslogistics.com or call +234 (814) 444 9908.