Shipping Policy

Processing Times

Orders are processed within 1-2 business days after payment confirmation. For custom or bulk orders, processing may take up to 5 business days.

Shipping Methods

• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Estimated delivery within 1-3 business days.
• International Shipping: Delivery times vary depending on the destination country.

Shipping Costs

Shipping fees are calculated at checkout based on the package's weight, dimensions, and destination.

Order Tracking

A tracking number will be provided once your order is shipped. You can track your order through [insert tracking platform].

Delivery Issues

If your package is delayed or lost, contact our support team at contact@5starexpresslogistics.com or call +234 (814) 444 9908. Ensure your delivery address is accurate. We are not responsible for undeliverable packages due to incorrect information.

Return Policy

Eligibility for Returns

Items can be returned within 14 days of receipt. To qualify, items must be unused, in original packaging, and with all tags intact.

Non-Returnable Items

• Customized or personalized items.
• Perishable goods, such as food or flowers.
• Items marked "Final Sale."

Return Process

1. Initiate a return request via [insert platform] or contact contact@5starexpresslogistics.com.
2. Pack the item securely and include a copy of your invoice.
3. Ship the item to our return address (provided upon request).

Refunds

Refunds are issued to the original payment method within 5-7 business days of receiving the returned item. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Exchanges are available for defective or damaged items only. Contact us at contact@5starexpresslogistics.com for assistance.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.